Loan Officer Assistant (LP-2)
Summary:
Responsible for providing essential support to one or more Loan Officers, ensuring the smooth processing and closing of loan applications. Primary duties in process focus on receipt of submitted application to signed initial disclosures. The following is a an overview of duties in process and not meant to be restrictive. This position will require weekend work. To be considered for this position, please upload your resume. You will be contacted after review of your resume to schedule an in person interview. All submissions will receive a reply.
Loan Officer Support:
- Receives incoming applications via phone, email, and online.
- Reviews all applications for completeness.
- Maintains LOS and CRM database along with notes keeping file status up to date.
- Follows up on missing documents and addresses any conditions.
- Evaluates and structures client loan file with appropriate loan program.
- Pre-approves customers using automated underwriting systems (AUS).
- Prepares the loan file for initial disclosures and processing.
- Attends closings in absence of Loan Officer.
Customer Service:
- Answers general customer inquiries regarding policies and procedures.
- Communicates with customers, real estate agents, and title companies to keep them informed about loan progress.
- Performs various administrative tasks, such as faxing, emailing, and making phone calls.
Non-Essential Job Functions:
- Participates in proactive team efforts to achieve departmental and company goals.
- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
- Adopts Fairway values in personal work behaviors, decision making, contributions and interpersonal interactions.
- Performs other duties as assigned.
Required Knowledge and Skills:
- Solid knowledge and understanding of current business acumen.
- Solid knowledge and understanding of mortgage lending processes, procedures and regulations.
- Solid knowledge and understanding of Encompass.
- Solid knowledge and understanding of a variety of loan programs including Conventional, FHA, USDA, VA and secondary marketing guidelines to manage complex loan level issues.
- Solid knowledge and understanding of mortgage-related terms, such as escrow, taxes, closing documents and insurance.
Education:
High School or GED.
Additional Education Requirements:
NMLS licensed, not required but preferred.
Required Experience:
- 1+ years of related experience.
- Demonstrated experience working in a fast paced and changing environment.
- Demonstrated experience analyzing and interpreting data.
- Demonstrated experience effectively managing relationships with internal and external partners.
- Demonstrated experience researching information, problem solving and making solid business decisions.
Physical Environment:
This is a hybrid position that offers remote flexibility and will also require some in office time. Access to a
quiet space at home and reliable internet is required.
Reasonable Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the
essential functions.
Travel Expectations:
Local travel may be required for company or career-related meetings, programs and/or events.
